Cavendish deVere Interiors of London

Flooring, carpeting, painting and decorating

We pride ourselves on maintaining the very highest standards, using on the finest materials to create the best interiors in London.



PLEASE READ THESE TERMS OF SERVICE CAREFULLY - BY USING THE SERVICES OF CAVENDISH DVERE SERVICES LTD YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS YOU SHOULD NOT REQUEST OUR SERVICES.

'CAVENDISH DEVERE is a trading name of CAVENDISH DEVERE SERVICES LIMITED'

'We', 'us' and 'our' means Cavendish deVere Services Ltd Limited. 'You', 'the client', 'the customer', 'your' means the person who requested our services and enters into this contract.

These terms and conditions are governed by English law. By entering into this agreement, you agree that any dispute will resolved exclusively by the English courts. Cavendish deVere Services Ltd may at any time make changes to these terms and conditions and you should therefore periodically visit this page to review the then current terms to which you are bound. Nothing in these terms and conditions seeks to limit a consumer's statutory rights under the Consumer Rights Act 2015 or any right to canceallation under the Consumer Contracts Regulations 2013.

Section 1 - Hourly rate and call-out services.


1.1 Cancelling your measurement appointment

You can cancel an appointment for us to measure and quote for you at anytime, but we would appreciate as much notice as you can give us.

1.2 Charging for our services

We accept card payments by Visa, Visa Debit, Mastercard, Maestro and American Express. On occasion, if previously agreed in writing and at the management's discretion we accept payment by BACS transfer in settlement of an account. All prices shown on this site are in GB pounds and exclude VAT unless otherwise stated.

In order to secure a booking we may ask for your credit or debit card details. In the event of a chargeable cancellation or missed appointment your card will be charged the current fee as per Section A, subsection 1.1 and and Section A, subsection 1.3.

With your agreement, we may also use card details that you have provided us with to collect any outstanding balance payable on a job.

The information contained within this site is checked for accuracy however on occasions an error may occur. However, we will attempt to supply the service you require with reasonable care and skill.

1.3 Our service slots

We allocate 2 hour time slots from Monday to Friday for your visit (or weekends by prior agreement), and these are supplied on a first come, first served basis. Your engineer or trades person can arrive any time between the start of your slot and the end of your slot.

Sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will attempt telephone you to try to re-schedule another appointment as soon as reasonably possible at a mutually convenient time.

1.4 Missed Appointments

If you are unable to keep a service appointment please contact us to re-book the appointment on 020305407272 as soon as possible.

1.5 Warranty

Our carpet fitting services carry a 6 month warranty on labour for materials that we have provided. Many of our items, especially carpets, carry a manufacturer's warranty but if you have any problems with an item that we have supplied please get in touch with us first. We do not supply any labour or fitting warranty for fitting materials that we have not supplied. In the unlikely event that a fault occurs which directly relates to the work we carried out then we will rectify the problem at our cost within the 6 month term of the warranty.

1.6 Payments

For all work a pre-authorised credit or debit card is required. Where we are undertaking work for which a quote has been accepted by you, we will usually ask for a deposit to be paid for with a debit card or credit card. The balance of the work is payable upon completion. For visits to quote for a job, no charge will be levied.

 

Section 2 - Fixed rate and quotations

2.1 Contract

The agreed final quote represents a written contract for the exact work to be completed at the price quoted.

  • Any agreement made verbally is not covered by the contract unless it has been written into said contract.
  • The agreement is made between Cavendish deVere Services Ltd Limited and the client. The client is identified as the person who requested our quotation.
  • Cavendish deVere Services Ltd Limited will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client - except where the client has provided written permission that allows them to do so.
  • The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to be bound by these terms and conditions.
  • Please check your quotation carefully.

2.2 Scope of quoted work

The quote written by Cavendish deVere Services Ltd for the client represents the requests of the client. It is not a builder's survey and we will not be held liable for any task that is not included in the written quote.

2.3 Electrical power, water and WC facilities

The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.

2.4 Condition of existing walls and ceilings

Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is specifically included in the estimate.

2.5 Insurance

Irrespective of any insurance carried by Cavendish deVere Services Ltd Limited, the customer must inform his or her insurer that building works are to be carried out on the property and satisfy himself or herself that he / she is adequately covered by insurance. Unless expressly agreed, Cavendish deVere Services Ltd are not liable for the loss of or damage to the works, materials on site or any property of the customer, unless the same is caused by negligence (as defined in the Unfair Contract Terms Act 1977) of, or breach of contract by us.

2.6 Cancellation

In the event of cancellation by the client, the client agrees to notify Cavendish deVere Services Ltd in writing or by email 1 week before the project start date.

If the customer elects to cancel our services after we have begun work the customer agrees to pay the deposit which will cover the materials and pay for any work undertaken. Any other materials that have not been purchased may be refunded less a 25% re-stocking fee.

2.6a Postponement

In the event that the conditions agreed to prior to commencement of the project are not met, if the property is not in a condition that will allow us to begin the project or if we do not have unimpeded access to the floor, then we reserve the right to leave site and return when the conditions have been met. In this instance the client accepts liablity for that day's payment of labour and any other expenses that might arise from the postponement of the project .

2.7 Materials

All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer's guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. Cavendish deVere Services Ltd Limited is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allows Cavendish deVere Services Ltd to use these at their own risk.

2.8 Changes to your quote

Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However the quote will not be amended without consultation with the client.

2.9 Completion time-scales

Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, if we finish a project more quickly than estimated the price of the quote will still remain the same.

2.10 Completion time-scales

Unless expressed and agreed in writing by Cavendish deVere the client agrees that project will be continuous for its duration.

2.11 Radiators

It is not normally necessary to remove radiators, but if their removal is requested, it can be done for an additional charge. This charge will also cover their subsequent re-installation.

2.12 Storage of tools

We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.

2.13 Validity period of quotes

Quotes are valid for 28 days from issue.

2.14 Damages and sub-standard workmanship

It is the responsibility of the client:
  • To remove valuable and/or fragile items from the areas to be decorated.
  • To remove pictures and other wall-hangings.
  • To remove all electrical goods.
  • To cover anything and everything that needs protection unless it can be removed.

Assistance can be provided with the repositioning and/or removal of bulky furniture items and white goods, but will incur an additional charge. We reserve the right to decline to move white goods if the condition or position of the plumbing may incur a higher than normal risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.

In the event of breakage or damage to the property Cavendish deVere Services Ltd Limited will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow Cavendish deVere Services Ltd to effect a remedy using our own trades people and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify us in writing within 24 hours of an alleged breakage or damage caused by our employees.

2.15 Additional work

No additional work will be carried out unless the service has been quoted and agreed in writing or via email.

2.17 Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount.

2.18 Payment of quoted and fixed price work

The client agrees to pay the invoice for work upon completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as shown in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of Cavendish deVere Services Ltd Limited until payment of the final invoice by the client to Cavendish deVere Services Ltd Limited.

2.19 Deposits

  • A deposit may be required to cover material expenses.
  • All deposits must be made by telephone or internet payment unless agreed by Cavendish deVere Services Ltd Limited.
  • Deposits are refundable at the sole discretion of Cavendish deVere Services Ltd Limited subject to the conditions laid out with these terms.
  • The acceptance of a deposit or the request to begin the project by email confirmation or electronically signifies a full acceptance and commitment to be bound by the Terms and Conditions.

2.20 Completion of the project

The client must make themselves or a representative available on the last day of the project for consultation and final sign-off for the project. With customer agreement the client accepts that the project has been completed to their satisfaction and payment in full is due.

For out of UK clients, in the event that the client or a representative of the client is unavailable to check the work, the client will be allowed 10 days to confirm that the job has been completed to their satisfaction.

2.21 Termination of the contract by Cavendish deVere

Cavendish deVere Services Ltd Limited will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or trades people and reserve the right to terminate the project at any time in this event.

 

Section 3 - Payment

3.1 Payment methods

We accept Visa credit, Visa debit, Maestro, Mastercard debit and American Express cards, and by prior agreement only BACS transfers for deposits and in settlement of your account. If you choose to settle your account using a Visa or Mastercard credit card, a charge of 2.5% of the account value will be levied to cover handling costs and costs imposed on us by our merchant service providers. If you choose to settle your account using an American Express card, a charge of 5.0% of the account value will be levied to cover handling costs and costs imposed on us by American Express. No charges are levied for debit cards or BACS payments.

3.2 Payments to our trades people

Our staff are not permitted to accept cash under any circumstances - to pay for your deposit or completed job you must pay Cavendish deVere Services Ltd Limited directly. Your account will remain outstanding until such time as Cavendish deVere Services Ltd Limited receive payment directly by either a debit / credit card or by BACS transfer by prior agreement.

3.3 Payment time scales

The client agrees to settle any outstanding balances upon completion of the work. Furthermore the client agrees that card or account information provided to Cavendish deVere Services Ltd Limited, may be used to process the outstanding amount. The client has the right to withhold a portion of the cost in a genuine claim as outlined in the complaints procedure. Cavendish deVere Services Ltd Limited are fully compliant with PCI DSS rules as well as the Data Protection Act in this matter.

3.4 Unpaid accounts

In the event that Cavendish deVere Services Ltd Limited cannot recover any outstanding amount after 30 working days beyond the due date, we may employ the services of a debt collection agency.

In the event that the Debt Collection Agency is unsuccessful at recovering the debt, Cavendish deVere Services Ltd may pursue the debt by issuing you with a County Court Summons.

 

 

Section 4 - Complaints and disputes resolution procedure

Cavendish deVere Services Ltd are committed to ensuring that our customers are satisfied with our service. If for any reason you are not, you must follow our complaints procedure as set out below:

You must put your complaint in writing and send via email to info@cavendishdevere.com, addressing it to the Customer Service Department.

Please provide as much detail as you can. If your complaint is about a service that we have provided to you, your correspondence should contain your account number, your order number and a full breakdown of the specific complaint, including the name of the person whom you spoke to first and, for quoted work, a copy of the quote and a list of items that you feel have not been provided to your satisfaction.

After receiving your written complaint, the Customer Service Department will undertake an investigation. The result of this investigation will be communicated to you in writing, within 28 days of us receiving your letter.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website.

If your complaint is about a service that we have provided to you, you must:

  • Provide us with such evidence as is necessary to support your complaint.
  • Not publish any material whatsoever which makes or infers reference to Cavendish deVere Services Ltd Limited or any member of staff working for or on behalf of Cavendish deVere Services Ltd Limited anywhere whether in print, or electronic format, such as internet forums and review websites until such time as your complaint has been through the above process in full.

Section 5 - Privacy and website cookies Policy

We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also for marketing purposes by Cavendish deVere. If you do not wish for your details to be used for marketing purposes please contact us.

Cavendish deVere Services Ltd Limited collects details about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used. Card information is encrypted on our server and is held only for as long as is necessary for the management of your account with us.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback . We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Cookies - 'Cookies' are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Cavendish deVere Services Ltd uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online payments and to enable traffic monitoring. Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to pay for services online or access any areas reserved for account holders. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.

Access rights - To obtain a copy of the personal information Cavendish deVere Services Ltd Limited holds about you, please write with full details to us at: Data Protection Officer, Cavendish deVere Services Ltd Limited, Unit N301C, Westminster Business Square, London. SE11 5JH enclosing your cheque or postal order for £10 payable to Cavendish deVere Services Ltd Limited.

 

Section 6 Discounts and promotions

From time to time Cavendish deVere Services Ltd run promotions and offers - these promotions and offers come with the following conditions:

  • Discount is limited to labour costs only on hourly rate jobs, half-daily rate jobs and daily rate jobs unless otherwise specified.
  • Materials costs are not included in the promotion unless otherwise specified.
  • Fixed price quotations or fixed price work (such as Periodic Inspections etc.) are not included in the promotion.
  • Discounts cannot be combined - one promotional discount may be used per transaction.
  • Offer periods are limited - refer to the specific promotion for validity period.
  • Existing customer offers are available only to customers who have previously had at least one completed paid job with Cavendish deVere.
  • Competition winners must agree to consent to having their name and photograph used in any Cavendish deVere Services Ltd publicity.
  • Cavendish deVere Services Ltd reserve the right to withdraw this offer at any time.
  • Errors and omissions excepted.

Section 7 customer account portal and Cavendish deVere Services Ltd websites

7.1 Cavendish deVere Services Ltd may at its discretion provide you with access to your account via our on-line portal powered by Flobot. So that you can access your portal, you must supply us with your email address and a password.

7.2 You must not give your account details to anyone else and inform us immediately if you suspect your account has been breached. For security reasons, if you enter incorrect details into our system three times your account will be locked out and you must call us to have your account unlocked.

7.3 Access to your portal is provided as a free service, and as such Cavendish deVere Services Ltd accepts no liability whatsoever for any losses or damage incurred as a result of our inability to provide you with access to our portal, or any documents contained or held within our portal.

7.4 Cavendish deVere Services Ltd does not warrant that any of its websites or account portals, or the server that makes it available are free of viruses or other harmful components. You (and not Cavendish deVere) assume the entire cost of all necessary servicing, repair, or correction.

 

About us

Cavendish deVere Services Ltd Limited. Company Number 09189490. Registered office: Showroom, 58 Church Street , London. SE19 2EZ ENGLAND

Website : www.cavendishdevere.com
E-mail address: info@cavendishdevere.com


Call us and see how we can help you, today. Our number is 0203 540 7274

What People Says

Used these guys for a paint / carpet job in Slough. They were extremely professional, communicative, and even finished early! Their daily updates on their pinterest account helped greatly since I was coordinating the job from our US office. 5 stars all around!
- Matt V of Slough February 2016

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