Flooring, carpeting, painting and decorating
We pride ourselves on maintaining the very highest standards, using on the finest materials to create the best interiors in London.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY - BY USING THE SERVICES OF CAVENDISH DVERE SERVICES LTD YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS YOU SHOULD NOT REQUEST OUR SERVICES.
'CAVENDISH DEVERE is a trading name of CAVENDISH DEVERE SERVICES LIMITED'
'We', 'us' and 'our' means Cavendish deVere Services Ltd Limited. 'You', 'the client', 'the customer', 'your' means the person who requested our services and enters into this contract.
These terms and conditions are governed by English law. By entering into this agreement, you agree that any dispute will resolved exclusively by the English courts. Cavendish deVere Services Ltd may at any time make changes to these terms and conditions and you should therefore periodically visit this page to review the then current terms to which you are bound. Nothing in these terms and conditions seeks to limit a consumer's statutory rights under the Consumer Rights Act 2015 or any right to canceallation under the Consumer Contracts Regulations 2013.
1.2 Charging for our services
For all work a pre-authorised credit or debit card is required. Where we are undertaking work for which a quote has been accepted by you, we will usually ask for a deposit to be paid for with a debit card or credit card. The balance of the work is payable upon completion. For visits to quote for a job, no charge will be levied.
The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
2.2 Scope of quoted work
The quote written by Cavendish deVere Services Ltd for the client represents the requests of the client. It is not a builder's survey and we will not be held liable for any task that is not included in the written quote.
2.3 Electrical power, water and WC facilities
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
2.4 Condition of existing walls and ceilings
Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is specifically included in the estimate.
Irrespective of any insurance carried by Cavendish deVere Services Ltd Limited, the customer must inform his or her insurer that building works are to be carried out on the property and satisfy himself or herself that he / she is adequately covered by insurance. Unless expressly agreed, Cavendish deVere Services Ltd are not liable for the loss of or damage to the works, materials on site or any property of the customer, unless the same is caused by negligence (as defined in the Unfair Contract Terms Act 1977) of, or breach of contract by us.
In the event of cancellation by the client, the client agrees to notify Cavendish deVere Services Ltd in writing or by email 1 week before the project start date.
If the customer elects to cancel our services after we have begun work the customer agrees to pay the deposit which will cover the materials and pay for any work undertaken. Any other materials that have not been purchased may be refunded less a 25% re-stocking fee.
In the event that the conditions agreed to prior to commencement of the project are not met, if the property is not in a condition that will allow us to begin the project or if we do not have unimpeded access to the floor, then we reserve the right to leave site and return when the conditions have been met. In this instance the client accepts liablity for that day's payment of labour and any other expenses that might arise from the postponement of the project .
All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer's guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. Cavendish deVere Services Ltd Limited is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allows Cavendish deVere Services Ltd to use these at their own risk.
2.8 Changes to your quote
Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However the quote will not be amended without consultation with the client.
2.9 Completion time-scales
Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, if we finish a project more quickly than estimated the price of the quote will still remain the same.
2.10 Completion time-scales
Unless expressed and agreed in writing by Cavendish deVere the client agrees that project will be continuous for its duration.
It is not normally necessary to remove radiators, but if their removal is requested, it can be done for an additional charge. This charge will also cover their subsequent re-installation.
2.12 Storage of tools
We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.
2.13 Validity period of quotes
Quotes are valid for 28 days from issue.
2.14 Damages and sub-standard workmanshipIt is the responsibility of the client:
Assistance can be provided with the repositioning and/or removal of bulky furniture items and white goods, but will incur an additional charge. We reserve the right to decline to move white goods if the condition or position of the plumbing may incur a higher than normal risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.
Scrapes and scratches. Carpets and flooring are sometimes long, heavy and awkward to manoeuvre especially up-stairs. The client should expect some minor scratches to the walls, skirting boards, home decor or bannisters when lifting these items and fitting any type of flooring. We will not carry out any redecoration afterwards nor provide compensation for this. We will make our very best endeavours to ensure that there is a little or no damage but the responsibility for installing new flooring into a property rests with the client, it is often a major undertaking in a confined space and you should be prepared for touch-ups. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended.
In the event of breakage or damage to the property Cavendish deVere Services Ltd Limited will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow Cavendish deVere Services Ltd to effect a remedy using our own trades people and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify us in writing within 24 hours of an alleged breakage or damage caused by our employees.
2.15 Additional work
No additional work will be carried out unless the service has been quoted and agreed in writing or via email.
2.17 Pre-existing damage
We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount.
2.18 Payment of quoted and fixed price work
The client agrees to pay the invoice for work upon completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as shown in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of Cavendish deVere Services Ltd Limited until payment of the final invoice by the client to Cavendish deVere Services Ltd Limited.
2.20 Completion of the project
The client must make themselves or a representative available on the last day of the project for consultation and final sign-off for the project. Without customer attendance the client accepts that the project has been completed to their satisfaction and payment in full is due.
2.21 Termination of the contract by Cavendish deVere
Cavendish deVere Services Ltd Limited will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or trades people and reserve the right to terminate the project at any time in this event.
3.1 Payment methods
We accept Visa credit, Visa debit, Maestro, Mastercard debit and American Express cards, and by prior agreement only BACS transfers for deposits and in settlement of your account.
3.2 Payments to our trades people
Our staff are not permitted to accept cash under any circumstances - to pay for your deposit or completed job you must pay Cavendish deVere Services Ltd Limited directly. Your account will remain outstanding until such time as Cavendish deVere Services Ltd Limited receive payment directly by either a debit / credit card or by BACS transfer by prior agreement.
3.3 Payment time scales
The client agrees to settle any outstanding balances upon completion of the work. Furthermore the client agrees that card or account information provided to Cavendish deVere Services Ltd Limited, may be used to process the outstanding amount. The card on file (and held on 3rd party servers) will be used to process the outstanding amount unless otherwise instructed by email prior to commencement of the project. This applies to both domestic and commercial customers. The client has the right to withhold a portion of the cost in a genuine claim as outlined in the complaints procedure. Cavendish deVere Services Ltd Limited are fully compliant with PCI DSS rules as well as the Data Protection Act in this matter.
3.4 Unpaid accounts
In the event that Cavendish deVere Services Ltd Limited cannot recover any outstanding amount after 30 days beyond the due date, we will levy a late payment charge of 10% of the total invoice or 300 whichever is the greater. After 60 days, we reserve the right to levy a late payment charge of 600 or 30% of the total bill whichever is the greater amount.
At anytime after 30 days of the due date on the invoice, we reserve the right to employ the services of the County Court, the High Court or a debt collection agency.
Cavendish deVere Services Ltd are committed to ensuring that our customers are satisfied with our service. If for any reason you are not, you must follow our complaints procedure as set out below:
You must put your complaint in writing and send via email to email@example.com, addressing it to the Customer Service Department.
Please provide as much detail as you can. If your complaint is about a service that we have provided to you, your correspondence should contain your account number, your order number and a full breakdown of the specific complaint, including the name of the person whom you spoke to first and, for quoted work, a copy of the quote and a list of items that you feel have not been provided to your satisfaction.
After receiving your written complaint, the Customer Service Department will undertake an investigation. The result of this investigation will be communicated to you in writing, within 28 days of us receiving your letter.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website.
If your complaint is about a service that we have provided to you, you must:
We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also for marketing purposes by Cavendish deVere. If you do not wish for your details to be used for marketing purposes please contact us.
Cavendish deVere Services Ltd Limited collects details about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used. Card information is encrypted on our server and is held only for as long as is necessary for the management of your account with us.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback . We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to pay for services online or access any areas reserved for account holders. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.
Access rights - To obtain a copy of the personal information Cavendish deVere Services Ltd Limited holds about you, please write with full details to us at: Data Protection Officer, Cavendish deVere Services Ltd Limited, Unit N301C, Westminster Business Square, London. SE11 5JH enclosing your cheque or postal order for £10 payable to Cavendish deVere Services Ltd Limited.
From time to time Cavendish deVere Services Ltd run promotions and offers - these promotions and offers come with the following conditions:
7.1 Cavendish deVere Services Ltd may at its discretion provide you with access to your account via our on-line portal powered by Flobot. So that you can access your portal, you must supply us with your email address and a password.
7.2 You must not give your account details to anyone else and inform us immediately if you suspect your account has been breached. For security reasons, if you enter incorrect details into our system three times your account will be locked out and you must call us to have your account unlocked.
7.3 Access to your portal is provided as a free service, and as such Cavendish deVere Services Ltd accepts no liability whatsoever for any losses or damage incurred as a result of our inability to provide you with access to our portal, or any documents contained or held within our portal.
7.4 Cavendish deVere Services Ltd does not warrant that any of its websites or account portals, or the server that makes it available are free of viruses or other harmful components. You (and not Cavendish deVere) assume the entire cost of all necessary servicing, repair, or correction.
8.1 We collect your personal data when you book a quotation. This data is not passed on to any third party and is only used for the purposes of providing information as requested by the user. If you decide to go ahead with us as your installer, we may disclose your personal information should the work be carried out to a 3rd party supplier to deliver your products. Personal data includes your name, address, telephone number and email address.